TERMS OF SERVICE
Brown Book Shop Inc
We have the right to cancel any orders after placed if there is a price change. As we deal with over 500 publishers, sometimes the publishers do not notify us of the price change ahead of time. We work hard to stay on top of price changes and keep our prices current on our website.
All sales are final.
We are unable to issue a refund for your purchase. Please confirm the items that you require prior to making your purchase.
All items are non-returnable unless previously authorized and approved by a supervisor. A 15% restocking fee will be assessed on all returns that have been authorized and approved by a supervisor.
Contact us to obtain a Return Authorization Number before sending any items back to us. We cannot accept a return without a Return Authorization Number. A copy of the itemized customer invoice listing the returned items must be enclosed with your return shipment. Shipping charges are non-reimbursable. We are unable to accept a credit card draft as a sales receipt.
All returns must be in salable condition.
We are unable to accept any returns on:
- All sale books
- All directories
- All codes and technical standards
- All society/association documents
- All study guides including EIT/FE/PE review texts and solution guides
- Shrink wrapped items that have been opened
- Software or books with disk packages that have been opened
- Items that have been special ordered
- online courses
Buying Secure PDF's
Please be aware of the following when deciding on purchasing a PDF format.
1. They can only be printed once.
2. They can not be downloaded to a network computer. It must be downloaded to a personal computer.
3. Once downloaded, it can only be accessed on that computer. I can't not be transferred to another computer.
4. The plug-in limits the number of times the document may be printed to one copy.
5.You will have 10 days from the delivery of this email in which to download your documents.
6. Operating system requirements: Windows XP, 2003, Vista, 2008, Windows 7, Windows 8, Mac OS X, Linux Kernel 1.4+ Adobe Reader or Acrobat Standard or Professional version 5.0 or later is required.
Once you order a pdf, a email will be sent to your account email address within 3-5 business hours (PDF's will not be delivered on weekends or holidays). The email will contain the link to download the pdf.
Please be aware that there are no returns on PDF's once purchased.
Exchanges can be made only on old editions if there is a current edition available the week of purchase. Supervisor authorization and a receipt are required for exchange.
Quotes are valid for thirty (30) days from the time they are given. All items are subject to prior sale until a firm order is received.
Shipping/handling charges will be actual costs and are prepaid and added to your invoice (FOB Houston). Please note that we are not responsible for duties or import/export taxes and we will not bill for these.
Accounts are activated upon full processing of your credit application. Sorry, we cannot open accounts for non-USA companies. If you have a USA affiliate or have an office in the USA, exceptions may be made.
Purchase orders are gladly accepted for existing accounts and shipments are made according to the terms specified upon opening the account. We are unable to accept a purchase order without an existing account.
When paying by purchase order, the account number and PO number MUST be noted in the Order Instructions field during checkout. (If you do not note your existing account number, your order will be closed without processing.) We require a hard-copy PO to be submitted before your order is processed, either via email to firstname.lastname@example.org or faxed to 713-652-1914. Your order will not be processed until we receive the confirming PO. Please make sure to reference the Order ID on your cover page or in your subject line.
Our terms are net thirty (30) days, FOB Houston, Texas 77002, USA, shipping is prepaid and added or you may use your own freight account.
Account payments may be made by money order, cashier's check, credit cards, personal or company check.
For U.S. orders, we accept credit cards, Visa, MasterCard, Discover, American Express, money orders, personal or company checks. All payments made by check or money order will be shipped after the payment has cleared.
A credit card receipt/invoice will be included in each shipment.
We are unable to process card numbers sent via email. Please do not email your credit card number to us; it is not a secured payment method. If we receive payment card information by email, the email will be deleted immediately without further processing.
If paying by credit card, your card will be charged at the time of purchase.
If you are billed in Texas but are tax-exempt, note your tax exemption number in "order instructions/comments" during checkout and we will manually refund the sales tax when we process the order. (Your final invoice included with your shipment will reflect the lack of sales tax.)
Please note that we can not waive sales tax without that tax exemption number.
Out of Stock Rush Orders
Publishers add an extra fee to all orders shipped via:
- UPS Red (next day)
- UPS Blue (2nd day)
- UPS Orange (3 day)
- Drop ship (publisher to customer)
The cost of shipping from the publisher to Brown Bookshop will be at the customer's expense.
We are able to ship certain orders directly from our publishers and vendors to our customers. There are publishers and vendors that may charge a fee for drop shipped orders which will be at the expense of the customer. We will always choose the least expensive route for shipping unless otherwise requested by our customer.
Brown Book Shop updates its website on a frequent basis. We will do everything we can to honor our pricing, however if there is a current price change that has not yet been updated on our website we will send a e-mail price change notification prior to processing the order for confirmation.
We reserve the right to make changes without notice, and are not responsible for errors or omissions.
Brown is able to ship to most international destinations. Brown uses all the major carriers to ship. Brown is NOT responsible for customs related issues at the destination country. Brown has no control over whether the receiving country will hold the shipment for any reason. It is reccomended to use a United States freight forwarder for shipments over $1,000 to any international country.
Brown Technical Book Shop Lowest Price Policy
We're committed to providing low prices on everything. So if you find a lower price from an online retailer on an identical, in-stock product, tell us and we'll match it*.
* limitations apply
How to match a Browntechnical.org price to another online retailer*:
- Prior to placing your order, contact our customer service at email@example.com or call us at 713-652-3937. We will verify the item eligibility by reviewing the online retailer, their current price, and by confirming the item is in stock
- Browntechnical.org has the final decision for matching an online price
The following are guidelines and limitations:
- The item must be currently in-stock at the online retailer's website and on Browntechnical.org at the time of the price match request
- The item must be sold and fulfilled by online retailers* listed below or by Browntechnical.org
- We reserve the right to verify the price of the identical, in-stock item at the online retailer's website
- We will limit quantities to one-per-customer, per item, per day**
We do not honor:
- Prices from Marketplace and third-party sellers
- Prices from auctions or requiring memberships
- Prices that cannot be determined independent of other items, e.g., fees, shipping charges
- Percent off or dollar off if the item's price cannot be determined independent of other items, fees, or charges
- Bundle Offers, Instant Rebates, Mail-in Offers, Offers that include financing
- Prices that require minimum quantity purchases
- Items that other retailers have listed as Clearance, Close out, Liquidation, Special Hour/Flash/Limited Quantity offers
- Damaged, Used, or Refurbished items
- Misprinted or inaccurate prices
Brown Technical Book Shop reserves the right to update or modify the terms of this Policy at any time.
Online Testing, Tests and Interactive Sales
Brown Technical Publications Inc (BTP) is a publishing and testing directory resource. Brown Book Shop Inc (BBS) is the sole distributor of BTP’s content. The website is owned and operated by Brown Book Shop Inc.
Limitations on Use
BBS uses a diverse range of information, text, photographs, designs, graphics, images, and other materials and effects on its website.
Accordingly, you may view, use the Materials found on BBS for internal, informational purposes only and may not sell this Material. Furthermore, you are prohibited from data mining, scraping, crawling, or using any process or processes that send automated queries to BBS. You may not use BBS to compile a collection of listings, including a competing listing product or service. You may not use the site or any Materials for any unsolicited commercial e-mail. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the Materials or the products, services, processes or technology described therein. All such rights are retained by BBS and BTP and/or any third party owner of such rights.
The compilation of all content on this site is the exclusive property of BTP and BBS and protected by U.S. and international copyright laws. All content included on the BBS website, including text, graphics, photographs, button icons, images, audio/video clips, logos, designs, digital downloads, data compilations, and software, is the property of BBS and BTP or its contractors, suppliers or advertisers and is protected by United States and international copyright laws. They should not be reproduced or used without express written permission from BBS or its respective owners. All copies that you make of the Materials or this site must bear any copyright notice that pertains to the material being copied.
No Endorsement made by BBS
References that are made to any names, marks, products or services of third parties or hypertext links to third party sites or information do not constitute or imply an endorsement, sponsorship or recommendation of the third party, of the quality of any product or service, advice, information or other materials displayed, purchased, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the BBS website.
BBS and BTP works with content partners, test publishers and manufacturers, employees, users, resellers and other third parties. BBS has no control over the accuracy of such information on our pages, and material on the BBS website may include technical inaccuracies or typographical errors.
We make no guarantees, nor can we be responsible for any such information, including its currency, content, quality, copyright compliance or legality, or any resulting loss or damage.
All of the data on Products and Promotions including but not limited to, the prices and the availability of any product or service or any feature thereof, is subject to change without notice by the party providing the Product or Promotion. You should use discretion while browsing the Internet.
BBS and BTP reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the website. Where appropriate, we will endeavor to update information listed on the website on a timely basis, but shall not be liable for any inaccuracies.
Any use of BBS, reliance upon any Materials, and any use of the Internet generally shall be at your sole risk. BBS disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in the BBS results.
THE SITE (INCLUDING MATERIALS AND INFORMATION THEREIN) ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. BBS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER LAW, ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY AND PERFORMANCE OF THE SITE AND MATERIALS. BBS DOES NOT WARRANT THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
BBS DISCLAIMS ANY AND ALL WARRANTIES TO THE FULLEST EXTENT OF THE LAW, INCLUDING ANY WARRANTIES FOR ANY INFORMATION, GOODS, OR SERVICES, OBTAINED THROUGH, ADVERTISED OR RECEIVED THROUGH ANY LINKS PROVIDED BY OR THROUGH THE SITE.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
Limitation of Liability
IN NO EVENT SHALL BBS BE LIABLE TO ANY USER ON ACCOUNT OF SUCH USER’S USE, MISUSE OR RELIANCE ON THE SITE FOR ANY DAMAGES WHATSOEVER, INCLUDING DIRECT, SPECIAL, PUNITIVE, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE, OR DATA WHETHER BROUGHT IN WARRANTY, CONTRACT, INTELLECTUAL PROPERTY INFRINGEMENT, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY, EVEN IF BBS IS AWARE OF OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, ARISING OUT OF OR CONNECTED WITH THE USE (OR INABILITY TO USE) OR PERFORMANCE OF THE SITE, THE MATERIALS OR THE INTERNET GENERALLY, OR THE USE (OR INABILITY TO USE), RELIANCE UPON OR PERFORMANCE OF ANY MATERIAL CONTAINED IN OR ACCESSED FROM ANY SITE. BBS DOES NOT ASSUME ANY LEGAL LIABILITY OR RESPONSIBILITY FOR THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION, APPARATUS, PRODUCT OR PROCESS DISCLOSED ON THE SITE OR OTHER MATERIAL ACCESSIBLE FROM THE SITE.
THE USER OF THIS SITE ASSUMES ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY.
THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO ALL USERS; IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
Third Party Sites
The testing is hosted through Litmos.com and is not owned or affiliated in any way with BBS or BTP.
Applicable Law Clause
This Agreement and the relationship between you and BBS shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. You and BBS irrevocably agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the county of Harris, in the State of Texas, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.